Who we are
This website is operated by [Registered business name], [registered address]. We are the data controller for the personal information collected through this website. Our Information Commissioner's Office registration number is [ICO registration number].
Our commitment
We are committed to protecting your privacy. We will only use the information we collect about you lawfully, in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR). This includes information you give us through a form and information gathered automatically as you visit this website.
You should not submit any sensitive or private information through this website except through secure forms. We cannot accept responsibility for information sent to us by other, insecure means.
Information you give us
When you request a callback, we collect the details you enter: your name, phone number, email address if you give it, the type of accident and anything you tell us about what happened. If you use our compensation calculator and then request a callback, we also receive the injury and settlement amount you selected.
We use this information to contact you about your enquiry and to assess whether you may have a claim. By submitting your contact details, you agree that we may contact you about your enquiry. We will only send you marketing emails if you have agreed to receive them, and you can opt out at any time.
Cookies
This website uses cookies, which are small files stored by your browser. We only set analytics and marketing cookies if you agree to them. When you first visit, we ask for your choice, and you can change it at any time using the link at the bottom of every page. You can also block cookies in your browser settings, although parts of the website may not then work as intended.
Strictly necessary cookies
Some cookies are essential for the website to work, for example to keep forms secure and to remember your cookie choices. These are always on, because the website cannot work properly without them.
Analytics cookies
With your consent, some cookies collect information about how visitors use the website, for instance which pages visitors go to most often and whether they get error messages. This information is aggregated and is only used to improve how the website works.
Marketing cookies
With your consent, some cookies help us measure how well our adverts work, for example whether a visit came from one of our Google Ads.
Third-party services
Some cookies may be placed by third-party service providers who perform these functions for us. Depending on your choices, this website may use [Google Analytics (analytics) and Google Ads (marketing)]. Some of these services may track your behaviour on other websites, and we have no control over this. The website also loads fonts from Google Fonts, which does not set cookies.
Server logs
As with most websites, our server automatically logs details of each visit, such as your IP address, browser type, the pages you came from and went to, and your operating system. We use this information to keep the website secure, fix errors and manage the server. This is necessary to run the website, so it cannot be switched off for individual visitors.
How long we keep your information
We keep enquiry details for [retention period], unless you become a client, in which case we keep your information for as long as we are required to by law and professional rules.
Your rights
You have the right to ask for a copy of the personal information we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, and to withdraw your consent at any time. To make a request, contact us using the details below.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Other websites
This privacy policy applies to this website only. It does not apply to any websites that this website links to.
Contact us
If you have any questions or comments about privacy, contact us by email at [privacy email address] or by post at [postal address].